Exchange Policy

We do not offer refunds on handmade items, but we are happy to offer size exchanges for eligible dog hats and sweaters.

To request an exchange, email rama@ohcanine.ca within 7 days of delivery and include your order number.

Exchange conditions:
• Items must be unused, clean, free of dog hair, and in their original condition.
• Customers are responsible for return shipping costs.
• Any price difference between exchanged items must be paid by the customer.
• Personalized, custom, sale, and final-sale items are not eligible for exchange.
• Once we receive and inspect the returned item, we will send the replacement.

Damaged or incorrect items:
Please email rama@ohcanine.ca within 7 days of delivery with your order number and photos so we can help.

For hygiene reasons, items returned with dog hair, odors, stains, signs of wear, or damage are not eligible for exchange.